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Frequently Asked Questions | Language Translation Services

The quality-centric operating philosophy is infused in the company by the founding members of CCJK. Continuously absorbing other fine qualities during the expansion of its business, CCJK is now a well founded company that aims to provide one-stop solutions for companies that are in need of reliable but affordable language and IT services. Over the years, the company has built a determinant and able management with solid expertise and great insight of the industry.
From a start up business in the early years to a well organized professional company, many divisions with crucial roles have been installed within the company. The reliable coordination network built on an innovated mechanism has also been playing a significant part in boosting its service quality and productivity, thanks to the joint efforts by all members of the team.

Founded in the year 2000, CCJK is a global translation company with operations in Asian Pacific region, Europe and America. We translate over forty million words a year for businesses in every sector, with clients including names like Airbus, Cybex, Jebsen, Siemens, Kienbaum and Xrite. With a global network of 5,000 professional translators, we have extensive experience translating across a wide range of language combinations and industry specialism.

  • Launched in 2000
  • Operations on 5 continents
  • Clients in over 60 countries
  • Global network of 5,000+ professional translators
  • 120 different language combinations
  • 2000+ loyal clients

CCJK is able to provide most precise and in-context translation services with ultra productivity in most world languages, which include but are not limited to:
Arabic, Asturian, Bengali, Bulgarian, Burmese, Catalan, Chinese Simplified, Chinese Traditional, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Greek, Hebrew, Hindi, Hmong, Hungarian, Indonesian, Italian, Japanese, Kazakh, Khmer, Korean, Lao, Latvian, Lithuania, Malay, Malayalam, Norwegian, Persian(Farsi), Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Somali, Spanish, Swedish, Tagalog, Tamil, Thai, Turkish, Ukrainian, Urdu, Uzbek and Vietnamese.

We understand the importance of proprietary information being treated as CONFIDENTIAL. If requested, CCJK will sign a non-disclosure agreement in order to assure the confidentiality of the document to be translated. All documents are stored in a secure environment and no proprietary information is ever released to any person or entity that is not bound by our non-disclosure agreement.

For a quick convenient quote, an inquiry form for each service we offer is provided in the prominent spot at the head banner of respective web pages on our site, where you may select the key options and fill in your contact info so that we can timely follow up your needs.

You can contact us either by store@ccjk.com, or by sending us a message through our website’s online contact system. When requesting a quote, please provide as much information as possible about your project and your valid contact info.
What information do you need to provide a quote? In order to determine the cost of your project, we need the required source and target languages, the services you need, your expected deadline and the source document(s) for translation. In the event that the document(s) is/are not available, we need an estimated or accurate word count if possible. Without the source file(s), we are not able to provide an accurate quote that accounts for all variables, such as file format, layout, repetitions, specialized terminology, etc.

All translation charges are calculated on a per-word basis with the rate being determined by the language in question, the turnaround time and the nature of the subject matter. Standard rates are applied to most translations; however, a surcharge may be added to highly technical or industry-specific projects.

4 easy steps to get your translation:
1. Drop the source files.
You may upload the source files you wish to translate or directly paste the text into the textbox when submitting your translation inquiry; for more complex projects, you may attach the source files to the contact email and tell us your exact expectations.
2. Receive the quote.
In the shortest turnaround, we will send you back a detailed quote with no obligation attached but an estimated delivery time.
3. Project starts.
You may decide whether to award us the order, and once we get affirmative confirmation, the project will be initiated immediately.
4. Get the translation.
The translated document will be sent back to you after being edited by a second editor, whose sole mission is to ensure the language precision and clarity of the translation.

On the web page of website localization services, you can easily find the Free Quote button at the right of the head banner. Upon clicking it, an inquiry form will pop up providing options and text fields for the gathering of your basic requirements.
You may select the particular product you need to localize as the foremost step and the system can automatically distinguish the localization category and change the following options accordingly. And the more information you provide with us, the more we can know of your expectation and the more accurate the quotation can be.
For website localization, you may indicate to us the type of website you wish translate and the technology the site is built with. If the exact website URL can be provided, it does save us from a lot of troubles figuring out what the actual site might look like.
For software localization, we’d love it if you can specify the actual platform the program is run on and the technology it is built with. For mobile application localization, it is advisable that you indicate to us the mobile operating system the app belongs to and the specific technology it is built with. To better fathom the app’s features, we’d suggest you put the market URL of the app in the form.
Name and email address are required for making an inquiry on all three localization services and you may leave us a short message stating your further requirements and expectations.

We typically only use one translator per source language to ensure consistency of style and terminology. However, if the document size and turn-around time require more than one translator, special measures are taken to use common glossaries, common databases, as well as the expertise of a translation coordinator, all to ensure consistency of the document.

On the web page of website localization services, you can easily find the Free Quote button at the right of the head banner. Upon clicking it, an inquiry form will pop up providing options and text fields for the gathering of your basic requirements.

You may select the particular product you need to localize as the foremost step and the system can automatically distinguish the localization category and change the following options accordingly. And the more information you provide with us, the more we can know of your expectation and the more accurate the quotation can be.

For website localization, you may indicate to us the type of website you wish translate and the technology the site is built with. If the exact website URL can be provided, it does save us from a lot of troubles figuring out what the actual site might look like.

For software localization, we’d love it if you can specify the actual platform the program is run on and the technology it is built with. For mobile application localization, it is advisable that you indicate to us the mobile operating system the app belongs to and the specific technology it is built with. To better fathom the app’s features, we’d suggest you put the market URL of the app in the form.

Name and email address are required for making an inquiry on all three localization services and you may leave us a short message stating your further requirements and expectations.

Turn-around time can vary based on workflow as well as on the complexity of the job itself, especially in the case of multilingual projects. When we make an estimate, we specify the turn-around time should the go-ahead be received within the day. If you have any question, please contact us to inquire.

You may contact our project manager to check your order’s progress. We will also deliver periodic progress reports on your project by email.
Can I ask for further editing after the order is already concluded?
Yes, you can still ask for further editing of the translation we have delivered even when the order is already concluded, but added words that need translating might be charged for.

When translation and the subsequent editing are done, we will immediately send the translated work to your designated contact email address. You may also contact the project manager and find the particular order and download the translation.
In what formats will the translation be delivered?
You may customize your order by designating any readable format of file that you want us to deliver in. The most common formats include but are not limited to DOC, DOCX, PDF, XLSX, XLSM, XLSB, XLS, HTM, HTML, MHT, MHTML, XML, TTX, TXML, etc.

CCJK assures the quality of our translations by applying proven quality assurance and quality control procedures, as well as stringent project management principles. Additionally, we provide FREE sample translations of your text before you place an order. This sample translation will give you a perspective view of our translation quality and style. Sample text translations are typically completed within 24 hours.

All incoming and outgoing emails and documents are scanned with anti-virus software, which is updated daily with new virus definitions. To further protect against computer problems, our back-up system maintains a duplicate of all documents that we receive and send to our clients, including completed translations.

Yes. Our translators translate directly into the source document and we are able to maintain the formatting and style of your document with the assistance of our desktop publishing specialists..

We employ a combination of full-time and part-time professional native freelancers and graduates in linguistics.

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