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如何与客户拉家常

如何与客户拉家常

在与客户的联系过程中,如何通过沟通拉近与客户的距离,获得客户的认同,对业务成功有着很大的帮助。特别是邮件的“开场白”,如果写得很得体,丝丝入扣,定能让客户刮目相看。下面从同事们写的邮件中整理出一些,供各位参考。 一.自我介绍 1. Good Afternoon! How are you going these days? Hope my Email finds you well. My name is XXX, the project manager for this translation job. Nice to E-meet you here. 2. I’m XXX, the project manager of CCJK Technologies, saying hello to your from Hongkong! 二.一般性问候 1. How are you getting along? busy with lots of work, meetings, or travels? 2. I hope this email finds you a very pleasant day! 3. I hope my Email finds you well. 三.谈天气 1. I hope your day has started off well? Here it is night, and although it's not snowing, it's quite cold. For the first time in my life, I feel as though winter will never end and I can't wait to see spring. And yet, I'm a child of winter...I guess that tells you how long and how cold it's been here. 2. the Climate is very nice in my city, Shenzhen, where is our office located. You can almost feel “Spring” the whole year. If there is any chance, please visit us and we will show you around 3. The freezing Winter is over and the flourishing Spring is coming, hope you and your company are stepping into a new era as prosperous and thriving as Spring! 到了夏天,就说客户的生意像夏天样一火热;秋天是收获的季节,恭维客户as fruitful as autumn;冬天呢,忙碌了一年,自然是希望客户 have a great holiday season… 三. 谈时间 1. How time flies, like an arrow! It’s more than a week since we sent you the quote of the potential typesetting/DTP project! 2. It’s been such a long time since our last touch.. (It’s ages since we last met.) 四.感谢客户 1. Thank you so much for being so considerate. It’s really nice of you. Your strong support to our business during the years is much appreciated. 2. Thank you for your speedy response as always. (Thanks for getting back so quickly.) 3. Thank you so much for being so efficiently in moving things forward. 五.交货 1. I'm pleased to submit you the well translated files. 2. Here you go with the well translated, edited and proofread files. 六.跟进项目(主要针对新客户) 1. I understand you are super busy as always, so I pick today Wednesday to contact you, thinking you might be relatively unoccupied today. 2. I wish you all the best with this project If you agree, can we move one step further to start real co-operation by awarding us the project by you? 3. I am just writing to follow up if you have any questions or concerns regarding my bid. Are you satisfied with the quote? Please feel free to let us know your focus or concern, we will always try to find a way to meet your requirements, as 100% client satisfaction is our highest priority. 4.I am just writing to follow up if you have any questions regarding the quality of our translation finished 10 days ago? If you have any question, or there anything we can help, please do not hesitate to let me know, we'll try our best to meet any of your requirements, as 100% client satisfaction is our highest priority! We are hereby eager to establish a win-win cooperation with you by offering quality services with our perfect Quality Assurance System as well as ready-to-go linguists! 5. Well, just think it might be a good time to do some catch up. Hope you won’t have to be buried in tons of meetings anymore and finally find time breathing in the sun. 注:向客户报价或进一步跟进时,应详细向客户解释为什么要如此报价,或者介绍我们对该项目的优势,表达对该项目的信心。切忌干巴巴的丢几个数字给客户就算了事,这样对待对方,客户也会视我们如“鸡肋”… 范例: Attached please find some translation samples with traveling/tourism subject. Actually, we have lots of experience in translating traveling materials. Over the years we have been serving the translation needs for the following companies in this field: ...... Also we have been providing translation services for a lot of translation agencies based in USA and Europe to cover their projects in this filed. 表达取得项目的强烈意愿(主要针对新客户): I’m writing to you again just because we believe we're competent for your project and able to deliver the job with 100% client satisfaction. We are hereby eager to establish a win-win cooperation with you by offering quality services with our perfect Quality Assurance System as well as ready-to-go linguists!

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